OFFICE AND PRACTICE MANAGEMENT

Expected Outcomes:

• Equipment will be maintained according to sanitary guidelines and manufacturer’s specifications.

• Records will be maintained in an organized and efficient manner.

• Clinical/professional knowledge and skills will be current.

Indications for Procedure:

• To standardize professional standards and practices.

Procedure Methods:

• Maintain equipment to standards of sanitation and cleanliness.

• Supervise sanitization and cleanliness of office personnel.

• Maintain equipment according to manufacturer’s specifications.

• Conduct biologic check of audiometric equipment.

• Perform cerumen management procedures using standard techniques/equipment.

• Recruit, train and develop professional and administrative staff.

• Establish supervisory procedures to ensure quality care.

• Develop marketing and advertising plans.

• Provide certification to patient to receive amplified telephone systems where appropriate.

• Identify sources of patient referrals.

• Establish and maintain quality assurance procedures.

• Adopt and follow a professional code of ethics.

• Maintain adequate professional liability protection.

• Design, implement and monitor hearing care/conservation programs.

• Know governmental laws and guidelines affecting the dispensing profession.

• Update clinical/professional knowledge and skills.

• Attend professional seminars, conferences and association conventions.

• Maintain patient records in accordance with governmental regulations including HIPAA privacy standards.

• Develop and maintain effective patient/business information systems.

• Maintain and adhere to all HIPAA standards when billing electronically.

• Formulate short- and long-range business plans.

• Upgrade office computer systems (hardware and software).

(Reprinted from the International Hearing Society web site open to the public) www.ihsinfo.org