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PCC Module 5 Quiz
Anshul Mahajan
2023-10-20T11:31:50-07:00
PCC – Module 5 – Inbound & Outbound Calls Quiz
Name
Email
Which of the following would not be considered a typical type of sale in a hearing aid dispensing clinic?
(Required)
Cochlear implant surgery
Hearing aids
Earmolds
Receivers
What payment methods does a PCC need to be familiar with?
(Required)
Cash and check payments
Consumer finance
Credit Cards
Insurance
All of the above
With any method of payment, all direct (non-third-party) transactions will involve which of the following steps
(Required)
Signed purchase agreement
Data entry in the clinic’s invoicing system
A consumer finance application
A and B above
What documents should you provide a patient at the completion of a check transaction?
(Required)
A copy of the invoice showing it has been paid
Front and back copy of the check
A copy of the purchase agreement
A and C above
Which of the following documents would you not typically provide a patient paying with a credit card?
(Required)
A copy of their form 1500
A copy of the purchase agreement
A copy of the credit card receipt
A copy of an invoice showing that the bill was paid by credit card
Which of the following are unique to consumer finance transactions?
(Required)
Purchase agreement
Invoice
Form 1500
Credit approval and loan documents
When a patient gets hearing aids through a referral network, the payment for the purchase is made to?
(Required)
Your dispensing clinic
The referral network
The manufacturer of the hearing aids
No payment is made until the trail is successfully completed
When is the clinic typically paid for a purchase of hearing aids through a referral network?
(Required)
The day of the evaluation and purchase
As quickly as the referral network can arrange payment, by check or ACH
A short time after the completion of the patient’s trial period
Maybe never
Which of the following is not unique to filing an insurance claim for payment?
(Required)
You should obtain a copy of the patient’s insurance card and verify benefits
Complete a form 1500 (or other standard method to submit the claim)
There is no need for a purchase agreement
Lengthy collection times, often with the need for extensive follow-up by the PCC
When ordering from a manufacturer, the PCC should know which of the following?
(Required)
Detailed hearing aid specs for a hearing aid order
Your inside rep and their phone number
The customer service phone number
All of the above
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